07-05-2019 09:40 PM
Welcome to the EE Community,
You will have to contact EE customer services on 0800 956 6000 opt 2 opt 4 so they can investigate what has happened I would also contact Vodafone customer services to inform them of what has happened too their number is 0163533251 opt 1
07-05-2019 09:41 PM - edited 07-05-2019 09:56 PM
@Fubar how on earth do we know?
But it may well be that a fraudster is trying to get a free phone by transferring your account to the new provider. He or she or they might be attempting wholesale identity fraud on you...
This fraudster might also have other info on you. So, it's for you and EE to investigate together.
I advise you to change your email address password immrdiarely and then immediately afterwards change your bank account password. Do that by phone call if it's linked to your mobile phone. And have your mobile phone number unlinked from it. Then watch your bank account very closely still. Talk to your bank if you need to. Be very vigilent in general. If necessary get new bank online login details, too. I would in your situation.
Maybe get a new phone number...
Good luck. If you still have access to your My EE account then change that password, too.
Check on your various accounts to see if your home address has been changed, etc.
08-05-2019 07:56 AM - edited 08-05-2019 07:56 AM
08-05-2019 08:15 AM
08-05-2019 08:31 AM - edited 08-05-2019 09:06 AM
@Fubar please keep us updated. None of us wants this to happen to anyone. So hopeful we can all learn something from what has happened to you.
I mean, it is possible that someone went into a Vodafone store and gave the wrong number or else the store worker wrote it down wrongly... But you don't know so have to act as if it's fraud immediately.
I've got a question for EE staff: @Christopher_G isn't the instigating phone company of the transfer, in this case Vodafone, obliged to send out a text message that needs to be verified before such a transfer may actively commence? I certainly hope so. We can't be / shouldn't have to suffer the inconvenience of an erroneous transfer done by someone who doesn't know their own number or else wrongly transcribed by a phone employee.
10-05-2019 01:11 PM
10-05-2019 01:31 PM
@Fubar You’ll probably find that who ever got your number choose it from a list of numbers in a shop and then it got ported to their vodaphone account.
It’s not the first time this has happened.
10-05-2019 03:46 PM
I'd consider signing up to Cifas if I were you.
It will cause inconveniences to you but at least you'll be better off in terms of identity protection.