by temtem15 Contributor
Contributor

Phone Calls End after 2hrs and 1min exactly

I have a Samsung S5 and my friends usually group call me. If the call reaches 2 hours and 1 minute exactly, it suddenly ends. I also can't put calls on hold while I receive an incoming call. What can I do? A majority of my friends call me from iPhone and then add the other person(s) into the call. They never seem to have this issue (either because they don't have long enough phone calls or apple). It is very frustrating to have my friends continuously call to me continue an ongoing conversation. Please help

3 REPLIES 3
by temtem15 Contributor
Contributor

Re: Phone calls hanging up at 2 hours and 1 minute?

I'm also having this issue except on a Samsung S5. Please help

by Grand Master
Grand Master

Re: Phone Calls End after 2hrs and 1min exactly

Hi, 

 

This was reported before and I think it's something EE has in place on the network. Try speaking to CS to establish if there is anything that they can do at their end.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Phone Calls End after 2hrs and 1min exactly

Hi @temtem15

 

I've sent you over a private message requesting some more information about this.

 

Please take a look at your inbox and get back to me.

 

Thanks 🙂

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.