by Jessd
Visitor

Over 10 days Unlock request - iPhone

I requested my phone be unlocked from EE and received an email to say that it would take up to 10 days. It's now been two weeks and I've still not received anything. How long will it take? I need it to be done within the next week or so

 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Over 10 days Unlock request - iPhone

Hi @Jessd

 

Thanks for coming to community 🙂

 

It can take up to ten days to receive your unlock code ­– however sometimes it may take longer if we have to contact the manufacturer.

 

If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch.

 

I hope this is unlocked as soon as possible for you.

 

Richard

 

🙂

2 REPLIES 2
by Grand Master
Grand Master

Re: Over 10 days Unlock request - iPhone

Hi, 

 

Have you tried connecting to itunes with another sim? Have you tried another sim? 

 

You get no code on iphones. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team
Solution

Re: Over 10 days Unlock request - iPhone

Hi @Jessd

 

Thanks for coming to community 🙂

 

It can take up to ten days to receive your unlock code ­– however sometimes it may take longer if we have to contact the manufacturer.

 

If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch.

 

I hope this is unlocked as soon as possible for you.

 

Richard

 

🙂

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