by Gaw5169 Investigator
Investigator

Oreo update on S8 still waiting

My Samsung Galaxy S8 is still running on software 7.0. Does anyone know when the oreo update is rolling out. I have contacted Samsung who told me to contact EE. I am aware the update was released sometime ago.

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Oreo update on S8 still waiting

Hi @Gaw5169 

 

That's not an EE issued device. The firmware is generic EU firmware so any updates would be from Samsung. You can try factory resetting your device, or undertaking a software recovery via smart switch on your PC, which will hopefully update your device.

 

Don't forget to backup first.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: Oreo update on S8 still waiting

Hi @Gaw5169 

 

Type *#1234# into the dialer and post the three sets of code.

 

You can also try booting into recovery, clearing your system cache, restart and try the software update.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Gaw5169 Investigator
Investigator

Re: Oreo update on S8 still waiting

It shows

AP :   G950FXXU1AQJS

CP :   G950FXXU1AQJ5

CSC : G950FOXM1AQJ5

MODEL : SM-G950F

 

Thanks

by Grand Master
Grand Master
Solution

Re: Oreo update on S8 still waiting

Hi @Gaw5169 

 

That's not an EE issued device. The firmware is generic EU firmware so any updates would be from Samsung. You can try factory resetting your device, or undertaking a software recovery via smart switch on your PC, which will hopefully update your device.

 

Don't forget to backup first.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

by Gaw5169 Investigator
Investigator

Re: Oreo update on S8 still waiting

That great. Thanks for your help 👍

by Gaw5169 Investigator
Investigator

Re: Oreo update on S8 still waiting

Unfortunately factory resetting didn't work 😣

by
EE Community Support Team

Re: Oreo update on S8 still waiting

Hi @Gaw5169.

 

You could try contacting Samsung Support to see if they are able to help further with this.

 

You could also try visiting the Samsung Community.

 

Jon

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