by Tsmxth89 Investigator
Investigator

Ordered an uograde 4 days ago have contacted customer services twice no solution

I ordered an upgrade 4 days ago got the first confirmation email saying phone in stock and an update will be sent soon with delivery information.. called 2 days ago to chase up due to no email and was told theres some sort of IT fault on my account that i would receive a call within 24 hours ... 24 hours later no call so i called back in the man on the phine was lovely however i still havent got a solution still a fault on my account upgrade cant be cancelled on that end due to technical issue and i cant cancel on my end either so I am now stuck in limbo cant cancel or upgrade bills are all paid up to date .. the full reason i was upgrading is because the phone i am currwntly using is broken . What else can i do as calling customer services and upgrade team is not getting me any further forward

7 REPLIES 7
by Grand Master
Grand Master

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

@Tsmxth89  Call again and ask for some sort of discount.  It’s not your fault and your the one who’s suffering because of some system fault.  

by Tsmxth89 Investigator
Investigator

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

Its not my device that's locked it's the accpunt on my ee like it wont show me the plan details nothing to do wih the device 

by
EE Community Support Team

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

Hi @Tsmxth89


Welcome to the community. I'm sorry to hear that there's a problem with your upgrade order.

 

Just a couple questions:

 

Where did you upgrade originally? Was it online, over the phone or in store?

 

Which phone did you upgrade to?

 

Thanks


Chris

by Tsmxth89 Investigator
Investigator

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

Hi it was the samsung s9 sunrise gold and ordered online 

by
EE Community Support Team

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

OK thanks @Tsmxth89

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Chris

by shannonajenkins
Visitor

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

Hello, 

 

I'm having the exact same issue and can't get hold of customer services to help me. Could you message me directly, too?

 

Thank you

by
EE Community Support Team

Re: Ordered an uograde 4 days ago have contacted customer services twice no solu

Hi @shannonajenkins

 

Welcome to the community. 🙂

 

Is yours the same type of phone too?

 

I've sent you a private message.


Chris

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