by cainy Investigator
Investigator

Only one contact can not receive texts from me.

Only one contact can not receive texts from me. My Wife

It only started when I when over to ee last week. Tried my sim in 2 other phones. still the same. Tried my wife's sim in 2 other phones still the same. Yet we can both ring each other....

9 REPLIES 9
by
EE Community Support Team

Re: Only one contact can not receive texts from me.

Hi @cainy.

 

Welcome to the community.

 

What phones are you both using?

 

What network did you move from, and which network is your wife on?

 

Jon

by cainy Investigator
Investigator

Re: Only one contact can not receive texts from me.

HI.
I moved from O2 to EE
My wife is still on O2
I now have a s9 plus and my wife have a iphone.
All this was never a problem until I moved my number over to EE.
Ive rang EE. They say they are looking into it
*Kind Regards *
*xxxxxx xxxx*

 

[mod edit: please do not post personal information on the public board. Thanks!]

by
EE Community Support Team

Re: Only one contact can not receive texts from me.

Thanks @cainy.

 

Did our Tech Team say if they were raising an investigation ticket for you?

 

Did they run through troubleshooting steps?

 

Jon

by cainy Investigator
Investigator

Re: Only one contact can not receive texts from me.

Hi Jon.

I told them what steps I had already done. As in putting the sim cards in
different phones. backing up my phone and restoring. Deleting the number
and messages and re instilling it.

So clearly its not a phone fault but a network one. So he said he was
referring it onto another team to investigate. Have you every heard of this
before Jon????

I need to get this sorted ASAP or I may have to cancel my contract as I am
still in the cooling off period.

*Kind Regards *
*xxxxxx xxxx*

 

[mod edit: please do not post personal information on the public board. Thanks!]

by
EE Community Support Team

Re: Only one contact can not receive texts from me.

Hi @cainy.

 

Yes, I've heard of this before.

 

Did they give you a timescale for a call back?

 

It sounds like an investigation ticket has been raised to try and find the root of the problem.

 

Jon

by cainy Investigator
Investigator

Re: Only one contact can not receive texts from me.

Jon...

They said a couple of day... Hoping for a phone call back today
by
EE Community Support Team

Re: Only one contact can not receive texts from me.

Hi there @cainy

 

The team will get back to you as soon as they have been able to get this looked into further.

 

Let us know how you get on.

 

Leanne.

by cainy Investigator
Investigator

Re: Only one contact can not receive texts from me.

Hello.

I'm still waiting on them to fix this issue.

Any idea on times scale.
As I am still in my cooling of period im thinking of sending it back and
going back to O2.

*Kind Regards *
by
EE Community Support Team

Re: Only one contact can not receive texts from me.

Hi there @cainy

 

Thanks for coming back to me.

 

I have sent you a private message on here for some details 🙂

 

Leanne.

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