by Shazzer15
Explorer

Old sim number showing on texts

I recently changed phone to s10 5g and my number ported ok from 02. All is ok apart from sending texts to partner. He is getting text from original sim number not ported number. He has samsung s10 on Vodafone. All other friends on 02 or Vodafone get texts ok showing ported number. We have deleted my contact from his phone and reentered it. Turned phone off and on but it still showing wrong number. Is there a way of fixing this? Is it his phone or mine? 

3 REPLIES 3
by
EE Community Support Team

Re: Old sim number showing on texts

Hi @Shazzer15,

 

Welcome to the EE Community. 🙂

 

When did your number transfer complete?

 

Thanks

 

James

by Shazzer15
Explorer

Re: Old sim number showing on texts

Tuesday 4th February so it's been over 24 hrs.

by
EE Community Support Team

Re: Old sim number showing on texts

Hi @Shazzer15,

 

We'll need to take a quick look at your account to make sure your number transfer has been completed successfully.

 

Please get in touch with Customer Care so a member of the team can help.

 

Thanks

 

James

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