by Neilps75 Investigator
Investigator

Not recieving my text delivery reports

Anyone know why I'm by recieving delivery reports to text messages I have sent

16 REPLIES 16
by Ace Contributor
Ace Contributor

Re: Not recieving my text delivery reports

Hi, 

@Neilps75

Can you please tell us what is make and model of your phone. 

Many Thanks 

by Neilps75 Investigator
Investigator

Re: Not recieving my text delivery reports

Samsung galaxy s7 edge, and 5s

Both seem to experience same issue

by Ace Contributor
Ace Contributor

Re: Not recieving my text delivery reports

Hi, 

@Neilps75

Have you check your message settings and turn your delivery reports on? 

If you it turn on when you send text can you see checkmark tick ✔.

Checkmark in there it's

mean your message is send.

Many Thanks

by
EE Community Support Team

Re: Not recieving my text delivery reports

Morning @Neilps75

 

Thanks for posting.

 

Have you managed to get this working with the help @tahirmian provided?

 

Thanks 🙂

by Neilps75 Investigator
Investigator

Re: Not recieving my text delivery reports

Yes they are both set up for that and still don't recieve the delivery reports

by Ace Contributor
Ace Contributor

Re: Not recieving my text delivery reports

Hi,

@Neilps75

checkmark tick ✔. Under send message means your message is delivered and this is your delivery report ✔.

Are you able to see checkmark tick ✔? 

What kind of delivery report you want? 

Many Thanks 

by
EE Community Support Team

Re: Not recieving my text delivery reports

Thanks for trying @Neilps75

 

Are you with us on pay as you go or contract?

 

Thanks 🙂

by Neilps75 Investigator
Investigator

Re: Not recieving my text delivery reports

Contract 

by
EE Community Support Team

Re: Not recieving my text delivery reports

Thanks @Neilps75

 

Do you have a delivered message underneath the text conversation?

 

Thanks 🙂

by Neilps75 Investigator
Investigator

Re: Not recieving my text delivery reports

No I normally would get  a text notification that itis delivered 

by
EE Community Support Team

Re: Not recieving my text delivery reports

Hi @Neilps75,

 

You won't get a text notification when using an Android phone, it will just be marked as 'Delivered' under the message bubble.

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: Not recieving my text delivery reports

HI @Neilps75 You can only get checkmark tick ✔ under your messege like this Pic.

 _20170704_174725.JPGand this checkmark is your delivery report. 

Many Thanks 

by Neilps75 Investigator
Investigator

Re: Not recieving my text delivery reports

Android doesn't do that 

by
EE Community Support Team

Re: Not recieving my text delivery reports

Hi @Neilps75,

 

It can vary between different versions of Android and SMS apps.

 

Stock Android shows 'Delivered' under the text bubble - Can you see that when you turn delivery reports on?

 

Thanks

 

James

by Neilps75 Investigator
Investigator

Re: Not recieving my text delivery reports

Any of my stock android phones have never had that under  text they have only ever had the switch on button in setting menu 

It seems to of happened ever since their was n issue with we over a month ago and since then not working correctly since. I have been done several things ie new Sims in both phones and reset them and still no difference

This is to be network issue as if it was a phone one it wouldn't happen on both some is a samsung galaxy s5 and other is  Samsung galaxy s7 edge

 

by
EE Community Support Team

Re: Not recieving my text delivery reports

Hi @Neilps75,

 

Please get in touch with customer services so our technical team can look into this in more detail.

 

Thanks

 

James

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