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by JudesM Investigator
Investigator

Not receiving texts from my iPhone contacts

I have just gone back to android from having an iPhone for years. I had my number transferred from my iPhone to my new phone which was done on Monday but I am not receiving text messages from any of my iPhone contacts. I have turned off iPhone messaging on my old phone as someone has suggested but still no texts coming through. They are receiving my texts. Any ideas as what to do now! 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Not receiving texts from my iPhone contacts

Hi @JudesM

 

Thanks for coming to the community.

 

Can they call you?

 

Also, have you logged out of iCloud on your old iPhone?

 

To do this go to Settings > Your profile at the top > Sign out

 

Leanne.

4 REPLIES 4
by Grand Master
Grand Master

Re: Not receiving texts from my iPhone contacts

@JudesM   Did you turn off iMessage on your iPhone ?  ?  Your contacts will be sending you iMessages not text so you’ll to turn off this feature. 

by JudesM Investigator
Investigator

Re: Not receiving texts from my iPhone contacts

Hi Chris many thanks for your reply

yes imessage

is switched to off and I have asked my contacts to put me in their phones as mobile not iPhone but still nothing is coming through 

by
EE Community Support Team
Solution

Re: Not receiving texts from my iPhone contacts

Hi @JudesM

 

Thanks for coming to the community.

 

Can they call you?

 

Also, have you logged out of iCloud on your old iPhone?

 

To do this go to Settings > Your profile at the top > Sign out

 

Leanne.

by JudesM Investigator
Investigator

Re: Not receiving texts from my iPhone contacts

Hi @Leanne_T thank you so much for your help! problem now solved 

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