by jfielding8 Investigator
Investigator

Not receiving an activation code from FB when try to log in on new phone

Got a new phone: Galaxy a40.

When I try to log in to the Facebook app again, it tries to send me an activation/verification code via my text messages. This isn't arriving.

 

Is this a facebook problem or a phone problem?

 

Reported it on facebook but the site it sends me to is a dead end, and claims it's no longer active.

6 REPLIES 6
by Grand Master
Grand Master

Re: Not receiving an activation code from FB when try to log in on new phone

Hi @jfielding8 

 

Have you ported over your number from another carrier?

 

Are you connected to WiFi calling? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by
EE Community Support Team

Re: Not receiving an activation code from FB when try to log in on new phone

Hi @jfielding8

 

Welcome to the community. 🙂

 

Try it again when not connected to WiFi.

 

Have you noticed this problem with receiving texts from anyone else?

 

Chris

by jfielding8 Investigator
Investigator

Re: Not receiving an activation code from FB when try to log in on new phone

Yes, number was transferred from my old Samsung, also with EE.

 

I'm connected to wifi but don't know what wifi calling is.

 

Just tried logging in and receiving verification code again with wifi turned off but still nothing.

 

My partner texted me to test that the number still works and comes through on my new phone and it does.

by
EE Community Support Team

Re: Not receiving an activation code from FB when try to log in on new phone

Thanks for that extra information, @jfielding8

 

I recommend speaking to our Tech Gurus. They'll be able to investigate this further and hopefully get to the bottom of it for you.

 

Let us know how you get on.


Chris

by jfielding8 Investigator
Investigator

Re: Not receiving an activation code from FB when try to log in on new phone

Tried turning both wifi and 4g off after sending code. But no luck. Not
noticed any other problems but also not received any other texts
by
EE Community Support Team

Re: Not receiving an activation code from FB when try to log in on new phone

Have you spoken to our Tech Gurus, @jfielding8?

 

They have access to your account and are in a better position to help.

 

Chris

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