by meekylee Investigator
Investigator

No stock

ee have missold the customers who pre ordered the Huawei P20 Pro. They do not even have the handsets in stock. This is illegal. 

5 REPLIES 5
by Grand Master
Grand Master

Re: No stock

Hi @meekylee

 

Stock numbers change all the time. If you are not happy cancel your order tomorrow.

 

Thanks

 

 




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by
EE Community Support Team

Re: No stock

Hi @meekylee

 

Welcome to the community.

 

When pre-ordering, any delivery timescales given are estimated based on stock.

 

Where did you order your phone? Was it in store, online or over the phone?

 

Thanks

 

Chris

by meekylee Investigator
Investigator

Re: No stock

Hi 

I ordered it over the phone and was told it would be delivered the next day. I paid £50 for the phone and £6.98 delivery which ee promptly took out of my account  I also took time off work awaiting delivery. I phoned customer service and was basically told we don't have your phone wait 3 weeks or go take your business elsewhere. I been a ee customer for years with 2 phone contracts and also home broadband and I'm disappointed at the least from the actions of ee. 

by kerrieann1979 Established Contributor
Established Contributor

Re: No stock

If you cancel the pre order you do not qualify for the free headphones which are worth £300

by
EE Community Support Team

Re: No stock

Hi @meekylee

 

I'm sorry to hear that.

 

I've sent you a private message asking for some more information from you.

 

Please take a look.

 

Thanks

 

Chris

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