23-01-2019 05:42 PM
Hello. I have spoken to someone on live chat to try and solve this issue but I've had no joy. At my place of work De24 9Bd, the signal on my phone is more or less non existent. I hardly get signal bars and I also get the circle with a line through. My internet never works. It used to work before Christmas time but has been terrible since. I can't even receive or send calls / texts most of the time. My 4g is fine elsewhere so I know there is no fault with my SIM or handset. I am getting tired of having no phone at work and thinking about a new provider if this can't be resolved. Thank you (Samsung s9)
23-01-2019 05:46 PM
Have you tried the classic turning it off and on?
The network status states no known issues in that area. But there is a report a problem button
23-01-2019 06:38 PM
I've tried turning it off and on. I've also reset all the network settings back to default and still no luck. I don't know if the building blocks signal as it's a factory. But it did used to work.
23-01-2019 06:44 PM
Good Evening @Bruzahol
Thanks for coming to the community.
If you follow the below steps, we will be get this looked into;
Thanks, Leanne 🙂
23-01-2019 07:00 PM
Nope, same place, same phone. I think a few others have mentioned the internet being very poor too. So not sure what's happened. As soon as I go outside it's fine. Very strange
23-01-2019 07:13 PM
There is one other option! Does the factory have any "electrical field" anywhere? That could cause interference! 😊
23-01-2019 07:15 PM
It may do, I am unsure. It was ok before Christmas but there is a lot of work going on around the factory so maybe something is interfering. But wouldn't it also interfere outside as the door I go out is about 15 meters or less from where I get no signal.
23-01-2019 07:22 PM - edited 23-01-2019 07:23 PM
With the huge advance in "tech" anything is possible! And since you just mentioned a lot of work going on around the factory - some machines don't have interference supressors, these are circuits that cut-out any interference caused!
23-01-2019 07:26 PM
Thank you Leanne.
12 hours is a long shift without internet. I have been wondering if I should get a 4g wifi box from and keep it outside the door or may be just inside the door so I could connect to it. But I don't really want the extra expense. Especially if it made no difference