by Hello3 Investigator
Investigator

No phone service.Had service for a day upon arriving in US, then no service

Have also searched networks and they are listed as unavailable. Did network reset, didn't help even with restart.Have restarted many times,  no difference. In San Francisco if that matters.

10 REPLIES 10
by Louispe17
Explorer

Re: No phone service.Had service for a day upon arriving in US, then no service

Exactly the same, did a little googling, an articl posted in UK media yesterday was saying that some customers are having blocks put on their accounts whilst roaming in the EU due to failing credit checks after something to do with brexit, currently trying to get through to live chat to see if its affecting us out here in SF too, i arrived 2 days ago, had one day working fine on my new 4GEE Max plan and all of a sudden, nothing.

by Hello3 Investigator
Investigator

Live chat on Internet as no phone service

I can't text 150 as no phone service. But I have internet. Surely there is still a way to chat for help? Am abroad as well so no way to call help number. Would like to chat on ways to restore phone service. 

by Hello3 Investigator
Investigator

Re: No phone service.Had service for a day upon arriving in US, then no service

Thank you! That is very useful. Would love to hear if any updates.

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by
EE Employee

Re: No phone service.Had service for a day upon arriving in US, then no service

Welcome to the EE Community @Hello3

 

Our customer services team will be able to help remove the international bars.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip

 

Many thanks,

 

Lee

by Louispe17
Explorer

Re: No phone service.Had service for a day upon arriving in US, then no service

hey, temporary fix but go to settings > carrier > then de-select automatic and once the lists of networks loads select T-mobile, seems to be an issue with AT&T at the moment!

by
EE Employee

Re: No phone service.Had service for a day upon arriving in US, then no service

by Hello3 Investigator
Investigator

Re: No phone service.Had service for a day upon arriving in US, then no service

That worked!! Amazing. Thank you so much!

For anyone else in same situation, click on it even if it says network unavailable and see what happens.

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by Hello3 Investigator
Investigator

Re: No phone service.Had service for a day upon arriving in US, then no service

That worked!! Thanks so much! Even though the network said it was unavailable, I got on. 

 

I don't have a lot of signal bars but much better than the empty triangle. 

by
EE Employee

Re: No phone service.Had service for a day upon arriving in US, then no service

Glad you are now sorted @Hello3

 

Many thanks,

 

Lee

by
EE Employee

Re: No phone service.Had service for a day upon arriving in US, then no service

spot_prize_alert (1).png

 

 

Thanks for supporting a fellow user @Louispe17 and sorting the issue out

 

I’d love to treat you to dinner on us for sharing the tip.


I’m going to send you a private message – please reply to that message with your address details so that I can pop a restaurant voucher in the post.

Keep up the great work – it’s the people here who make this community a great place to be – and enjoy your meal out!

 

Many thanks Smiley Happy

 

Lee​​​​​​​

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