by Hatterfan88 Investigator
Investigator

No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

I have recently upgraded to a Galaxy S7 and there is no option to turn on Wi-Fi Calling in the Call Settings Menu. I have tried starting the machine in Safe Mode and all of my Updates have been done but there is still nothing in the Call Setting menu. It's really frustrating as I have absolutely no signal at work.

7 REPLIES 7
by Star Contributor
Star Contributor

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

Hi @Hatterfan88

 

Did you get your phone directly from EE?

 

Thanks, 
Martyn

by Hatterfan88 Investigator
Investigator

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

Yes I did and I had in on my old S5 no problems.

by Star Contributor
Star Contributor

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

Hi @Hatterfan88

 

If you haven't done so already, do a software update.  

 

Thanks, 
Martyn

by Hatterfan88 Investigator
Investigator

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

All software updates have been done, there are none available to me when I select this option from the settings.

by Star Contributor
Star Contributor

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

@Hatterfan88

 

login to your account then see if you can chat to an advisor.  They maybe an issue with your account. 

 

Thanks, 
Martyn

by
EE Community Support Team

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

Hi @Hatterfan88

 

Let us know how you get on when you speak to customer services @martyn413 is right and I think this needs looked at.

 

Cheers

 

Richard

 

🙂

 

 

by Grand Master
Grand Master

Re: No option to turn on Wi-Fi Calling in Call Settings on my Galaxy S7

Hi, 

 

Enter *#1234# into the dialer and post the code. 

 

Are you also pay monthly or PAYG? 

 

Thanks 




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