by rayaraddi Contributor
Contributor

No missed call notification after Nougat update - S7 edge

Hello,

   After updating my S7 edge with Nougat, I don't see any missed call notification either on notification bar or on the dialer icon. I've wiped cache partition. Any ideas?

 

I would rather refrain from performing a reset, but just want to know if this can be resolved with a reset.

 

Thanks in advance.

13 REPLIES 13
by
EE Community Support Team

Re: No missed call notification after Nougat update - S7 edge

Good afternoon @rayaraddi.

 

Thanks for coming here for help.

 

Are you using a third party call app at all?

 

Also have you tried rebooting in recovery mode?

 

Thanks, Leanne 🙂

 

 

by rayaraddi Contributor
Contributor

Re: No missed call notification after Nougat update - S7 edge

I've rebooted the phone in recovery mode, but still have issues. I'm using the default dialer.

by
EE Employee

Re: No missed call notification after Nougat update - S7 edge

Hi @rayaraddi

 

Thank you for popping back with your comments, it does sound like you will have to back up and restore your device.

 

Please do let me know how you get on.

 

Many thanks,

 

Lee

by rayaraddi Contributor
Contributor

Re: No missed call notification after Nougat update - S7 edge

Any idea which is the best software for backup / restore? Or is there any easy option? Kies is not supported on S7.

by
EE Employee

Re: No missed call notification after Nougat update - S7 edge

Hi @rayaraddi 

 

@Northerner or @BrendonH will be able to help with this query as there Samsung users.

 

Unfortunately, I use an iPhone.

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: No missed call notification after Nougat update - S7 edge

Kies was stopped from the Samsung Galaxy S6.

 

You will now need to downlod Samsung Smart Switch HERE


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: No missed call notification after Nougat update - S7 edge

Cheers @BrendonH I knew one of you would know.

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: No missed call notification after Nougat update - S7 edge

No problem @Lee_H

 

Will be using it myself next Thursday when I get my S8+ 🙂


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by rayaraddi Contributor
Contributor

Re: No missed call notification after Nougat update - S7 edge

Apologies for my ignorance, smart switch is only for transferring data from old samsung phone to new one. How about backing / restore data 

by Brilliant Contributor
Brilliant Contributor

Re: No missed call notification after Nougat update - S7 edge

Download Smart Switch onto your PC. It also does back up and restore.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: No missed call notification after Nougat update - S7 edge


@rayaraddi wrote:

Apologies for my ignorance, smart switch is only for transferring data from old samsung phone to new one. How about backing / restore data 


If you go into settings - accounts - google you can back up using Google. You can also back up if you log into Samsung on your phone and whatapp via the whatsapp app if you use it. 

 

I would add this is a reported issue on the Samsung forums with this update so a factory reset may not work however this would be a good idea after a firmware update. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by rayaraddi Contributor
Contributor

Re: No missed call notification after Nougat update - S7 edge

The issue has been resolved after I performed a factory reset. Thanks for all the help...

by
EE Employee

Re: No missed call notification after Nougat update - S7 edge

No problem at all @rayaraddi

 

Thanks for popping back to let us know!

 

Thanks - Karen. Smiley Happy

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