by Keithchurchill

No longer linked in while abroad

Since regerstring with E E and traveling overseas I am no longer able to use my phone . I have paid E E to reconnect but they have failed .. What can t do ..

by Grand Master
Grand Master

Re: No longer linked in while abroad

@Keithchurchill  It can take up to 24 hours before you get a working signal again.  

by Keithchurchill

Re: No longer linked in while abroad

Hi I've been here for over a month..

Sent from my Samsung Galaxy smartphone.
EE Community Support Team

Re: No longer linked in while abroad

Hi @Keithchurchill


Welcome to the community. 


Our customer service team will be able to look into this and find out why you're unable to connect.


I recommend logging into your My EE account on your phone's browser (not the app) or a computer.


Once you're logged in, a chat window will pop up when an advisor is available.


If you can't get in contact with chat, please get in touch from an alternative phone.


Let us know how you get on.





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