by Samsterminator Investigator
Investigator

No apple music for Samsung Galaxy S7

Hi, I recently claimed my free 6 months of Apple Music with no data costs, but after texting back "Yes" and recieving my url to install Apple Music, it seems that Apple Music is not available for my S7, however not a lot of other people have had this problem, is it impossible for me to install Apple Music? Or is there something I'm misssing?

 

I have updated to the latest version of Android as of today, and I don't know what else to try. 

 

 

https://i.gyazo.com/223b0b6baaa9dcb072cc8e4c791db706.png
7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: No apple music for Samsung Galaxy S7

HI, 

@Samsterminator

If you can't able to install app form play store you can try with Apk file. 

You can download apk app from here. 

https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=Apple+Music

Make sure you enable Unknown sources option in your device device settings. 

Thanks 

by Samsterminator Investigator
Investigator

Re: No apple music for Samsung Galaxy S7

If I do that, am I still going to be able to use the free 6 months with free data

by Grand Master
Grand Master

Re: No apple music for Samsung Galaxy S7

@tahirmian

@Samsterminator

 

You install software from an unofficial source at your own risk and EE accept no liability for any loss or damage to your phone. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: No apple music for Samsung Galaxy S7

Hi @Samsterminator

 

Thanks for coming to community 🙂

 

Have you had an EE Apple Music subscription before?

 

Have you text MUSIC to 150?

 

Does your correct phone number display in your phone's settings?

 

Check that the correct mobile number is showing on your phone:

 

  • iPhone – Tap Settings>>> Phone>>>My Number
  • Android – Tap Settings>>> About Phone>>>My Phone Number

 

  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE.

 

If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.

 

Thanks

 

Richard

 

🙂

 

by Samsterminator Investigator
Investigator

Re: No apple music for Samsung Galaxy S7

My phone number on my phone is correct, however for some reason it has to zeros before the start of the number (00447 rather than 447)

by
EE Community Support Team

Re: No apple music for Samsung Galaxy S7

Good Morning @Samstermonator,

 

Thanks for coming back to us.

 

In this case please get in touch with our customer service team.

 

They can get this looked into further for you,

 

Thanks, 🙂

by Samsterminator Investigator
Investigator

Re: No apple music for Samsung Galaxy S7

I haven't gotten around to calling them yet, but I don't see how them fixing this error with my number is going to my phone compatible with apple music, are you sure this is sound advice

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.