by riddle48
Explorer

No Gift Text

Hi,

I took out the A70 on a new contract and should have received a text to claim my gift - it's been over 14 days. Could you let me know when I might get this text? I am worried something has gone wrong and I choose the contract specifically for the gift

1 SOLUTION

Accepted Solutions
by riddle48
Explorer
Solution

Re: No Gift Text

This is now sorted - I spoke to an agent on the web chat and she was able to order it on my behalf. It's due to arrive within 72 hours.

I suggest anyone who has passed the 14 day mark, but does not have the text message to contact EE on web chat.

View solution in original post

3 REPLIES 3
by
EE Community Support Team

Re: No Gift Text

Hi @riddle48,

 

Welcome to the EE Community. 🙂

 

When did you receive your phone?

 

Thanks

 

James

by riddle48
Explorer
Solution

Re: No Gift Text

This is now sorted - I spoke to an agent on the web chat and she was able to order it on my behalf. It's due to arrive within 72 hours.

I suggest anyone who has passed the 14 day mark, but does not have the text message to contact EE on web chat.

View solution in original post

by
EE Community Support Team

Re: No Gift Text

Thanks for the update @riddle48

 

I'm glad our chat team were able to help. 🙂

 

James

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