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by
Explorer

New phone

I don't like my new phone, can I change it ? 

1 SOLUTION

Accepted Solutions
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by
EE Community Support Team
Solution

Re: New phone

Hi there @StuartH20

 

Thanks for coming to the community.

 

What phone did you order?

 

Just to add to @XRaySpeX's advice we've made a few changes to our returns policy, see our Changes to the EE returns policy in response to the coronavirus (Covid-19) post.

 

Thanks 🙂

 

Leanne.

View solution in original post

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: New phone

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
EE Community Support Team
Solution

Re: New phone

Hi there @StuartH20

 

Thanks for coming to the community.

 

What phone did you order?

 

Just to add to @XRaySpeX's advice we've made a few changes to our returns policy, see our Changes to the EE returns policy in response to the coronavirus (Covid-19) post.

 

Thanks 🙂

 

Leanne.

View solution in original post

Highlighted
by
Explorer

Re: New phone

Thanks for your speedy reply, it was just what I was hoping for.

Highlighted
by
EE Community Support Team

Re: New phone

Happy to help @StuartH20

 

If we can help you with anything else just let us know.

 

Leanne.

Highlighted
by Grand Master
Grand Master

Re: New phone

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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