10-03-2018 07:13 PM
Lost my phone but realised I was due an upgrade. Got new phone, explained needed new sim card and that i needed the old one blocking.
Was told that new sim would be activated within 24 hours and old one blocked. Also told that usually happens very quickly. Bit worried now as now several hours (but within 24 hours) after me getting the new phone, sim hasn't activated yet and phone's displaying a message saying 'sim not provisioned'.
Is my old sim not blocked then? Is there anything else I need to do to get the sim in my new phone working?
10-03-2018 09:03 PM
It can take up to 24 hours like you know. If you want it done immediately go into an EE store and they will provide you with a new SIM immediately.
I would also add this activation may not start until Monday.
11-03-2018 08:29 AM