by Emma53 Investigator
Investigator

New contract

Got a new contract popped sim in swapped everything ova but just wondering how long till my old number gets changed over to new phone 

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: New contract

Hi @Emma53 

 

Welcome to the EE Community,

 

Are you porting from another network ?

 

If so it usually takes one working day if processed before 5:30 Monday - Thursday if processed after 5:30 on Friday it would go through Tuesday.

 

Thanks,

 

David.

by
EE Community Support Team

Re: New contract

Hi @Emma53.

 

Have you done an upgrade with EE or are you porting from another network?

 

Jon 🙂

by Emma53 Investigator
Investigator

Re: New contract

Hi yes old sim fits the new contracted one
by
EE Community Support Team

Re: New contract

Thanks @Emma53.

 

So it was an upgrade? 🙂

 

If your old SIM fits in the new phone, you can continue to use that one.

 

Jon

by Emma53 Investigator
Investigator

Re: New contract

Hi no staying with ee but when i have sorted a bew contract before i have had to put new sim in or do i stay with the old sim? 

Thanks 

Emma 

by Emma53 Investigator
Investigator

Re: New contract

Hi i have upgraded and stayed with ee but in the past always put new som in has this changed do i stay with the old sim? 

Thanks 

Emma

by Emma53 Investigator
Investigator

Re: New contract

Ok fab thank you so much 

Emma 

by
EE Community Support Team

Re: New contract

Hi @Emma53.

 

Could you try putting your old SIM card in your new phone and let us know if it works? 🙂

 

Jon

by Emma53 Investigator
Investigator

Re: New contract

Popped old aim in and all works fine thanks again 😊😁
by
EE Community Support Team

Re: New contract

That's great @Emma53 😃

 

I hope you enjoy using your new phone!

 

Jon

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