by Fred_quimby Investigator
Investigator

MyEE asks me to register device but website gives error message

I am trying to use MyEE on my New S8 but get the message to register the device. When I try to do so I keep getting an error page saying that EE are trying to fix it. Been like that for weeks now. Thanks.

6 REPLIES 6
by Grand Master
Grand Master

Re: MyEE asks me to register device but website gives error message

Hi @Fred_quimby

 

If you register on the EE website then you can use those details on the app to log into your account. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: MyEE asks me to register device but website gives error message

Hi @Fred_quimby

 

Welcome to the community. 🙂

 

I recommend following @Northerner's advice.

 

Let us know how you get on with that.

 

Chris

by Fred_quimby Investigator
Investigator

Re: MyEE asks me to register device but website gives error message

Phoned EE up and there is a problem on the register your device website.  Even they could not register my device.  Been like that for weeks. Time EE got their act together, can’t use the MyEE app.

by
EE Community Support Team

Re: MyEE asks me to register device but website gives error message

Hi @Fred_quimby,

 

At what point in the registration process does the error message appear?

 

Have you tried registering with a different web browser?

 

Thanks

 

James

by Fred_quimby Investigator
Investigator

Re: MyEE asks me to register device but website gives error message

On MyEE after ‘Add a device’ has been selected. Use the browser on my phone, ‘Samsung’ I believe. I have also tried on my tablet - Safari, with the same results.

by
EE Community Support Team

Re: MyEE asks me to register device but website gives error message

Hi @Fred_quimby,

 

I've sent you a private message.

 

Thanks

 

James

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