by essjaydoubleyou Investigator
Investigator

MyEE App crash with dual SIM?

I've got a OnePlus 6T and have my EE SIM in the second SIM slot (my primary Canadian SIM is in the first one) and when I try to open the My EE app it instantly crashes. Is this expected behaviour because it isn't in the primary slot? 

 

Cheers!

6 REPLIES 6
by Grand Master
Grand Master

Re: MyEE App crash with dual SIM?

Doubt it as the MyEE app can be accessed from any phone not necessarily 1 of those under the MyEE a/c.

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by
EE Community Support Team

Re: MyEE App crash with dual SIM?

Hello there @essjaydoubleyou

 

Welcome to the community.

 

Can you log into your My EE account online?

 

Have you tried deleting the app and reinstalling?

 

Speak soon, Leanne 🙂

by essjaydoubleyou Investigator
Investigator

Re: MyEE App crash with dual SIM?

Hey @Leanne_T

 

I have indeed and still get the same thing happening. It opens up initially, I can unlock the app with my pin or fingerprint but then a loading box comes up and it crashes .

by essjaydoubleyou Investigator
Investigator

Re: MyEE App crash with dual SIM?

sorry, also yes, I can log into my account online. 

by
EE Community Support Team

Re: MyEE App crash with dual SIM?

Hi @essjaydoubleyou

 

Thanks for the quick reply.

 

In this case we would need to get this looked into for you.

 

If you get in touch with our Tech Care Team they will be able to help you with the My EE app.

 

Let me know how you get on.

 

Leanne.

by essjaydoubleyou Investigator
Investigator

Re: MyEE App crash with dual SIM?

Cool, thanks Leanne. 

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