by Davis87
New Member

My xperia started to turn on but then froze and hasn't gone off or turned on

It is stuck on the start up screen since 10.30 this morning is there any way to rest the phone 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: My xperia started to turn on but then froze and hasn't gone off or turned on

Hi @Davis87 

Have you try with soft rest , to do this keep pressing power and volume button together and wait your device to vibrate three time. 

then turn your phone on  it might sort your issue out .

Thanks 

by
EE Community Support Team

Re: My xperia started to turn on but then froze and hasn't gone off or turned on

Hi @Davis87

 

Welcome to the community. 🙂

 

Did the soft reset that @tahirmian advise help?

 

Chris

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