by mantone5647 Investigator
Investigator

My wife cannot download any apps on her EE Kestrel mobile phone.

My wife is having trouble downloading Apps using Google Play, she gets a message advising she has not enough space. 

Local shop advised they didn't know why, and I have checked her memory and she still has around 3.5 GB of free space.

Can some one advise please.

4 REPLIES 4
by
EE Employee

Re: My wife cannot download any apps on her EE Kestrel mobile phone.

Hi @mantone5647 and welcome to the Community.

 

So I can try and help, please may I know the free memory you are checking is device memory and not a memory card?

 

Many thanks,

 

Lee

by mantone5647 Investigator
Investigator

Re: My wife cannot download any apps on her EE Kestrel mobile phone.

Yellow triangle,with exclamation mark, Not enough space as headline.

Message reads:
To install this app on this device, delete apps that you no longer need. You can also free up space by deleting media files in settings>storage.

There is only Outlook and Messanger in space below this message, plus cancel continue.

I believe it to be device memory as she does not have memory card.
Hope this info is what you require.


Just in case you didn't receive last reply Lee


Many thanks

Ant Lovett
by Grand Master
Grand Master

Re: My wife cannot download any apps on her EE Kestrel mobile phone.

@mantone5647  What else is on the device ?  music/photos/text messages as these take up space on the device.  

by
EE Employee

Re: My wife cannot download any apps on her EE Kestrel mobile phone.

Hi @mantone5647

 

This is very strange.

 

Please do try clearing any music or videos to see if that helps.

 

Many thanks,

 

Lee

 

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