by Laaries Investigator
Investigator

My sim card is not picking up in Europe, I can't make or receive calls

I cannot make or receive call in Europe motog6

9 REPLIES 9
by Ace Contributor
Ace Contributor

Re: My sim card is not picking up in Europe, I can't make or receive calls

 Hi @Laaries

 

Welcome to the Community,

 

Could you log into your My EE account online

 

Then go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate > They will need to show as ticked for you to use your phone abroad.

 

If you can activate both settings this will update within 24 hours.

 

 

 

 could you also try these steps

 

 

Try re-booting your device

 

Turn the device off and back on or turn airplane mode off then on.

 

Perform a manual network search:-

 

•    iPhone – Settings > Carrier > Toggle Automatic OFF
•    Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
•    Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

If that doesnt work call EE tech support on 00442073620200 from a landline.

by Laaries Investigator
Investigator

Re: My sim card is not picking up in Europe, I can't make or receive calls


Neither of them worked. I can use my data... Enhance I am writing.

by Ace Contributor
Ace Contributor

Re: My sim card is not picking up in Europe, I can't make or receive calls

@Laaries it sounds like you got a international call bar on your account.

by
EE Community Support Team

Re: My sim card is not picking up in Europe, I can't make or receive calls

Good Morning @Larries. 

 

Did you check all services are active within your My EE account?

 

Katie 🙂

by
EE Community Support Team

Re: My sim card is not picking up in Europe, I can't make or receive calls

Good Morning @David

 

Thanks for coming to the community and posting super helpful posts. 

 

As a thank you we would like to send you a small gift.

 

 

I am about to send you a private message for some further information. 

 

Katie 🙂

 

 

 

by Laaries Investigator
Investigator

Re: My sim card is not picking up in Europe, I can't make or receive calls

Ok I had to tick international calls. Thanks for your help.

by Ace Contributor
Ace Contributor

Re: My sim card is not picking up in Europe, I can't make or receive calls

@Laaries your welcome 😊

by Laaries Investigator
Investigator

Re: My sim card is not picking up in Europe, I can't make or receive calls

Yep I barred it months ago. My phone sometimes would dial out. Thanks

by Laaries Investigator
Investigator

Re: My sim card is not picking up in Europe, I can't make or receive calls

Yep I barred it months ago. My phone sometimes would dial out. Thanks

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