by Yozza35 Investigator
Investigator

My s7 edge will only charge when it's turned off!! Help!!

Hi all, 

My s7 edge has suddenly lost the ability to charge as normal, deciding it will only charge when turned off! And only after a few attempts at it too..... 

Has anyone had similar issues? 

10 REPLIES 10
by Brilliant Contributor
Brilliant Contributor

Re: My s7 edge will only charge when it's turned off!! Help!!

Have You tried clearing cache or a factory Restore 

 

Failing that try buying a new samsung official charging wire. As it may be your wire.

 

If none these work send it off for repair under it's 2 year warranty.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: My s7 edge will only charge when it's turned off!! Help!!

Great advice @BrendonH

 

Hi @Yozza35

 

Let us know how it goes after following the above steps.

 

Thanks - Karen. Smiley Happy

by Grand Master
Grand Master

Re: My s7 edge will only charge when it's turned off!! Help!!

Hi, 

 

Wireless or wired charge? 

 

Thanks 




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by Yozza35 Investigator
Investigator

Re: My s7 edge will only charge when it's turned off!! Help!!

I will be try these steps, thank you

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by Yozza35 Investigator
Investigator

Re: My s7 edge will only charge when it's turned off!! Help!!

Wired charger. It works if I turn it off

Get Outlook for Android
by
EE Employee

Re: My s7 edge will only charge when it's turned off!! Help!!

Morning @Yozza35

 

Did you manage to follow the steps given by @BrendonH?

 

Thanks - Karen. Smiley Happy

by Yozza35 Investigator
Investigator

Re: My s7 edge will only charge when it's turned off!! Help!!

Hi @Karen_C

 

I'm not sure what I've actually done but it seems to be working now. 

I cleared the cache, put it in safe mode (checked a few things), was gonna reset it 2nite but I needed to charge it at work, tried it and Hey presto!!! 

Thank you one the and all for all your help 

@BrendonH

by
EE Employee

Re: My s7 edge will only charge when it's turned off!! Help!!

Aww that's great news @Yozza35

 

Happy to hear it's all sorted!

 

You know where we are if you ever need anything else.

 

Have a lovely evening!

 

Thanks - Karen. Smiley Happy

by Yozza35 Investigator
Investigator

Re: My s7 edge will only charge when it's turned off!! Help!!

Will do... You too

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by Brilliant Contributor
Brilliant Contributor

Re: My s7 edge will only charge when it's turned off!! Help!!

Glad it's working again.

 

Clearing the cache probably helped.

 

Probably some corrupt file along the way somewhere causing the issue.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below

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