by Parky276
Explorer

My phone will not connect t when trying to dial from USA

Hello,

I upgraded a couple months ago and informed EE I'll be working in the U.S. so need a plan to fit that. I'm currently in the U. S. now but the phone will not connect with any number I try and dial?

1 SOLUTION

Accepted Solutions
by Parky276
Explorer
Solution

Re: My phone will not connect t when trying to dial from USA

Quick update. My phone automatically connected to t-mobile when I got here so I've just connected to AT&T and it works! However, will that incur extra charges? Thanks in advance! 

7 REPLIES 7
by Grand Master
Grand Master

Re: My phone will not connect t when trying to dial from USA

Hi @Parky276

 

What plan/tariff do you have?

 

Can you log into your online account and try activating roaming? Also can you try manually connecting to one of the US carriers. 

 

EE plans are not designed to be used for prolonged periods abroad, how long are you intending to stay? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Parky276
Explorer

Re: My phone will not connect t when trying to dial from USA

Hiya, I'm on a max plan with 20gb. I actually went into the local EE shop and explained I'm working in the U.S. for 4 weeks at a time and upgraded my phone at the same time. I was told that I could use it the same as in the UK? I'll look at what you suggested too, thanks for your reply! 

by
EE Community Support Team

Re: My phone will not connect t when trying to dial from USA

Hello there @Parky276

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

See our EE Roaming - Using your allowance abroad post for full information on using your allowance within USA.

 

Thanks, Leanne.

by Parky276
Explorer
Solution

Re: My phone will not connect t when trying to dial from USA

Quick update. My phone automatically connected to t-mobile when I got here so I've just connected to AT&T and it works! However, will that incur extra charges? Thanks in advance! 

by
EE Community Support Team

Re: My phone will not connect t when trying to dial from USA

Hi @Parky276

 

You can connect to any network to get service at no extra cost.

 

If you're on a Max plan you can use your allowance when in America 🙂

 

You can use minutes, texts and up to 15GB of data.

 

Have a great time even if you are working!

by Parky276
Explorer

Re: My phone will not connect t when trying to dial from USA

Thank you very much, panic over! 😂

 

Highlighted
by
EE Community Support Team

Re: My phone will not connect t when trying to dial from USA

No problem at all @Parky276

 

Come back to the community anytime 🙂

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