by Richard60
Explorer

My phone was blocked following update this morning

Hi 

my phone received a text software update notice this morning , so I switch the phone off and on as per instructions . I now can not make outgoing call they have been blocked?.

 

This phone is required for call outs for faults on gas pipelines

3 REPLIES 3
by
EE Community Support Team

Re: My phone was blocked following update this morning

Good morning @Richard60.

 

Thanks for coming here for help.

 

Do you currently have any bills outstanding at all? 

 

You can check this in your My EE account.

 

If not is the account on an EE personal contract?

 

Thanks 🙂

by Richard60
Explorer

Re: My phone was blocked following update this morning

Leanne

Thank for coming back to me, the problem has been resolved by EE sending another text software updated, What I did not know at the time of sending the orginal note was that the software download had been sent to all my companies mobile phones and the problem was quickly pick up by our own comms and IT support department who work with your software group to resolve the issues the faulty download had created.

Regards

richard60

by
EE Community Support Team

Re: My phone was blocked following update this morning

Morning @Richard60.

 

Thanks for letting me know.

 

Glad this is now sorted for you.

 

 

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