04-01-2018 09:29 PM
Programmes I have on my mobile keep opening and closing randomly on their own and my photos open up and then zoom in and out, in and out and I cannot do anything to control these things ... it's like I've been locked out of my own phone. The only way I get back control again is when I take the battery out and put it back in again. This all happened after I had installed an app for Alexa on my mobile called IFTTT ... I have since removed this app but the problem still persists. Has anyone any input about this issue?
Solved! See the answer below or view the solution in context.
04-01-2018 09:36 PM
@Wraakian. It not the app as I use this.
06-01-2018 09:06 AM
Hi Chris and thanks for the reply.
Yes I purchased my Samsung S5 via ee a long time ago now ... originally took out insurance with the contract but now out of contract and I think the insurance got taken off when another company tried to change me to a new phone that I found out was not as good as mine and so I cancelled the deal and the insurance never went back on when I was reverted back to my old contract by ee. Thanks again Chris.
06-01-2018 09:16 AM - edited 06-01-2018 09:16 AM
No worries, @Wraakian. Thanks for getting back to me.
There are numerous reasons why this would happen, including software issues.
I recommend backing everything up and restoring to factory settings (if you're able to):-
Tap Apps >>> Settings >>> Backup and reset >>> Tap Factory data reset >>>
Tap Reset device >>> Tap Erase everything.
Then run through the set-up wizard as a new phone. You can re-add everything to your phone after this.
This sometimes resolves problems like this.
Please give it a try and let me know what happens.
06-01-2018 03:09 PM
by SteveS60 2 weeks ago