by Damian1892 Investigator
Investigator

My phone keeps pausing during video playback

Using htc u11,whenever i watch a video it pauses every few seconds. It's not my broadband speed 100%. Any suggestions for a not very tech savvy fella please? 

10 REPLIES 10
by Grand Master
Grand Master

Re: My phone keeps pausing during video playback

Hi, 

 

It depends on the format and video source. 

 

What site are you streaming from?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Damian1892 Investigator
Investigator

Re: My phone keeps pausing during video playback

Hi mate thanks for responding. It does it from various sites,
gomovies/wrestlinguno etc i half expect but also YouTube, and it pauses
during games when I play fifa mobile & sometimes wwe supercard as well.
Really weird but as I say I'm not tech savvy so a bit clueless here.
by
EE Community Support Team

Re: My phone keeps pausing during video playback

Hi @Damian1892

 

Welcome to the community. 🙂

 

I see @Northerner is helping you with this already.

 

It may be worth backing up your phone and doing a master reset on the phone.

 

Let us know how you get on.

 

Chris

by Damian1892 Investigator
Investigator

Re: My phone keeps pausing during video playback

Any way to do that without losing all my stuff? 

by Grand Master
Grand Master

Re: My phone keeps pausing during video playback

Hi, 

 

Make sure no other apps are running in the background. 

 

I don't think it's a phone issue but one with your WiFi or the site you are visiting. Does the same happen when you use 4G?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Damian1892 Investigator
Investigator

Re: My phone keeps pausing during video playback

It's sorted, cheers anyway guys. 

by
EE Community Support Team

Re: My phone keeps pausing during video playback

Brilliant, @Damian1892.

 

Glad it's sorted. What was it that fixed it?

 

Chris

by Damian1892 Investigator
Investigator

Re: My phone keeps pausing during video playback

Not sure, cleared a cache in internet settings, switched off 3 finger input
or whatever its called, and removed what i wasn't using from file folder
(didnt touch anything i wasn't sure of obv), restarted and ran booster,
fixed. Happy days.
by
EE Community Support Team

Re: My phone keeps pausing during video playback

Excellent, @Damian1892.

 

Thanks for sharing that.

 

Hopefully, it helps someone else in future.

 

Enjoy the rest of your weekend.

 

Chris 🙂

by Damian1892 Investigator
Investigator

Re: My phone keeps pausing during video playback

Yeah hope it helps someone with similar issue. You too pal, & thanks again

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