by Ems1
New Member

My phone doesn't receive text messages or in coming calls

I've just got a Samsung a3 2017 and had my mobile number transferred which it was meant to have been done today. I can send text messages and call people but I can not receive any text messages or in coming calls. How do I solve this? I've been on hold with customer services for over half an hour to still not get thru. Thanx

2 REPLIES 2
by Grand Master
Grand Master

Re: My phone doesn't receive text messages or in coming calls

@Ems1   It can take up to 24 hours before or services start working again but I recommend that you try restarting your device a few times as this can help speed the process along. 

by
EE Community Support Team

Re: My phone doesn't receive text messages or in coming calls

Hi @Ems1

 

Welcome to the community. 🙂

 

Could you restart the device and test it this morning?

 

Fingers crossed it's all gone through.

 

Please let me know.

 

Chris 🙂

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