by Becky655b
Explorer

My order

I did an order on Monday and haven't heard anything since. So I was just wondering what is happening and when will it be delivered 

5 REPLIES 5
by
EE Employee

Re: My order

Hi @Becky655b and welcome to the community.

 

What is displayed when using your order/XKN tracking number in the order tracker?

 

Many thanks,

 

Lee

by Becky655b
Explorer

Re: My order

Hi It just comes up with Awaiting confirmationThanks Rebecca 


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: My order

Hi @Becky655b

 

Which handset was it that you ordered?

 

Many thanks,

 

Lee

by Becky655b
Explorer

Re: My order

It was just a sim card orderThanks rebecca


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: My order

Hi @Becky655b

 

SIM only orders will not show in the tracker, if you’ve ordered a SIM only package, it will be delivered directly to you by second class mail.

 

If you do not receive it tomorrow, please do give our sales team a quick call.

 

Many thanks,

 

Lee

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