by Taniahussain
Explorer

My number is already in use with my old account I can't remember.what do I do

 
4 REPLIES 4
by Grand Master
Grand Master

Re: My number is already in use with my old account I can't remember.what do I

What exactly do you want to achieve?

 

Have you upgraded? Are you old & new phones on contract or PAYG?

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by
EE Community Support Team

Re: My number is already in use with my old account I can't remember.what do I

Morning @Taniahussain

 

Welcome to the community.

 

Is this for your My EE account?

 

If you can provide some further information, we will certainly see what we can do to help 🙂

 

Speak soon, Leanne.

by Taniahussain
Explorer

Re: My number is already in use with my old account I can't remember.what do I

I want to create a new ee account with my number but I can't since its stuck with my old account

Get Outlook for Android
by
EE Employee

Re: My number is already in use with my old account I can't remember.what do I

Hi @Taniahussain

 

Our customer services team will be able to remove the email address from the old account, you will then be able to associate it with the new one.

 

Hope this helps,

 

Lee

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