by DaFunkMasta1001
Explorer

My note 9 pen constantly looses connection and the button functions do not work.

 
3 REPLIES 3
by
EE Community Support Team

Re: My note 9 pen constantly looses connection and the button functions do not w

Hi @DaFunkMasta1001

 

Thanks for posting on the community 🙂

 

Did you purchase the Note 9 Pen from us?

 

Is the device crashing when not using the Pen?

 

Leanne 🙂

by DaFunkMasta1001
Explorer

Re: My note 9 pen constantly looses connection and the button functions do not w

Yes I have a contract through EE business. In the phone operates as well as I can expect it to with out the pen. Does not crash. It has been doing this ever since I first got it .

Thanks

Sent from Chris's Galaxy Note 9
by
EE Community Support Team

Re: My note 9 pen constantly looses connection and the button functions do not w

Hi @DaFunkMasta1001 

 

Thanks for coming back to me.

 

If you get in touch with our business team they will be able to get this looked into further for you.

 

Let me know how you get on.

 

Leanne.

 

 

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