24-08-2017 08:32 AM
Got a new s8 upgrade yesterday, since leaving the EE store the phone has told me there is a software update but every time I try to do the update it gets to 7.98/486.25MB and freezes then after 5 minutes or so I get a message telling me it has failed 'unable to update the software. A network or server error occurred. Try again later'
24-08-2017 08:40 AM
Go into recovery and clear the cache, It will then update as normal.
Also try updating with the Samsung PC software.
24-08-2017 10:05 AM
Thanks for posting in community 🙂
Have you tried turning the device off and back on again and then trying to do the software download manually?
Update phone software
It's recommended that you update your phone with the newest software, as the manufacturer continuously corrects errors. It's a good idea to back up the phone memory first. Before you can update the phone software, you need to set up your phone for internet.
From the homescreen
Slide your finger downwards starting from the top of the screen as shown above.
Tap Settings >>> Tap Software update >>> Tap download updates manually
Then follow the prompts to download the software.
Let me know if this works.
Also see our Samsung Galaxy S8 help and support pages for more information.
26-08-2017 08:12 PM
I have had a similar problem and this doesn't fix it. Any idea? Do I need to perform a factory reset?
27-08-2017 06:42 PM - edited 27-08-2017 06:43 PM
I spoke to Samsung and was advised to install Smart Switch app onto my PC and then connect my phone to the PC by USB the PC would then tell me that the phone needed updating and download the update via PC, I tried this and it appears to have fixed my problem
28-08-2017 09:41 AM - edited 28-08-2017 09:42 AM
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