by Moby55
Explorer

My new A20 wont sync photos with my samsung tablet st home on Wifi. A3 did

Changed my phone from samsung A3 to a Samsung A20. The A20 wont sync photos to samsung tablet (on home wifi)  like the A3did. Tried all sorts and only ended up downloading everything to samsung cloud which I didn't really want or need. Photos already synced Ok but nothing new. The EEshop transferred everything for me but nothing else synced since. Any ideas. Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: My new A20 wont sync photos with my samsung tablet st home on Wifi. A3 did

Good Morning @Moby55.

 

Thanks for coming to the community.

 

Have you been able to follow the advice provided from @Northerner?

 

Katie 🙂

4 REPLIES 4
by Grand Master
Grand Master

Re: My new A20 wont sync photos with my samsung tablet st home on Wifi. A3 did

Hi @Moby55 

 

Make sure both devices are syncing up to the same account. Both devices may also have different sync times/options.

 

Also ensure under the gallery you are looking at albums as you maybe missing the photos if you are looking at the wrong gallery.

 

20190806_205719.jpg




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team
Solution

Re: My new A20 wont sync photos with my samsung tablet st home on Wifi. A3 did

Good Morning @Moby55.

 

Thanks for coming to the community.

 

Have you been able to follow the advice provided from @Northerner?

 

Katie 🙂

by Moby55
Explorer

Re: My new A20 wont sync photos with my samsung tablet st home on Wifi. A3 did

Unfortunately I have not solved the problem although due to northerners answer I do now think I am using 2 different emails but as EE shop did the transfer not sure how this happened.  But now I don't know how to change the email. I will have to go in to EE shop

by Grand Master
Grand Master

Re: My new A20 wont sync photos with my samsung tablet st home on Wifi. A3 did

Hi @Moby55 

 

Go into settings - accounts and backup - accounts then add account. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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