by RachelA
Explorer

My headphone jack isn't working and I have emergency calls only?

Since I updated the software on my phone the headphone jack has stopped working and now it says I have emergency calls only! What should I Do?

4 REPLIES 4
by Grand Master
Grand Master

Re: My headphone jack isn't working and I have emergency calls only?

Hi, 

 

  • What phone do you have and did you get it from EE?
  • Have you tried restarting your phone?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by RachelA
Explorer

Re: My headphone jack isn't working and I have emergency calls only?

I have a Samsung galaxy S7 edge and yes I got it through EE. I have restarted it but it didn't help! I have tried my sim in another phone and it works.

Get Outlook for Android
by Grand Master
Grand Master

Re: My headphone jack isn't working and I have emergency calls only?

Hi, 

 

Can you boot into recovery and factory reset your phone?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: My headphone jack isn't working and I have emergency calls only?

Hi @RachelA

 

Thanks for coming to community to see us 🙂

 

Have you followed the advice @Northerner has given you?

 

Have you tried the headphones you are trying to use in another phone?

 

Just to try and rule out that the headphones may potentialy be the problem.

 

Thanks

 

Richard

 

🙂

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