by Jules153
New Member

My ee is asking for device number

I'm trying to pay my bill but when I log in it asks me for my device number. When I add my phone number it says it's already registered. Can't get past this page to pay my bill.

by Ace Contributor
Ace Contributor

Re: My ee is asking for device number

Hi @Jules153

Are you able to log in to My EE App?


EE Community Support Team

Re: My ee is asking for device number

Hi @Jules153


Welcome to the community. 🙂


If you're not able to log into the app either, I recommend speaking to our customer service team.



by Grand Master
Grand Master

Re: My ee is asking for device number

Can you pay your bill @ ?

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