by Domesticatedpuf Investigator
Investigator

My data button won't turn on.

  1. I have plenty of data, have tried turning phone off and on again, tried with and without wifi, but button resolutely off. What next? On max plan, but in a country outside the plan. 
13 REPLIES 13
by Grand Master
Grand Master

Re: My data button won't turn on.

On what phone is this button?

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by Domesticatedpuf Investigator
Investigator

Re: My data button won't turn on.

Samsung a3 2016

by Grand Master
Grand Master

Re: My data button won't turn on.

Hi @Domesticatedpuf

 

Is it single or dual SIM?

 

Have you tried downloading the APN settings? http://setup-ee.wdsglobal.com/index.html

 

Thanks




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by
EE Community Support Team

Re: My data button won't turn on.

Hi there @Domesticatedpuf

 

Thanks for posting.

 

Have you purchased a data add-on for the country you are in?

 

Can you make calls and send texts?

 

Speak soon, Leanne.

by Domesticatedpuf Investigator
Investigator

Re: My data button won't turn on.

It's single sim. 

I have downloaded as you suggest, and it makes no difference. 

by Domesticatedpuf Investigator
Investigator

Re: My data button won't turn on.

I'm not able to purchase an add-on as it requires the data roaming to be on! I can do everything via wifi, but am out of reach of that many hours of the day.

by
EE Community Support Team

Re: My data button won't turn on.

Hi @Domesticatedpuf

 

You may need to activate roaming and international calls in your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Roaming and Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let us know how you get on.

 

Leanne

by Domesticatedpuf Investigator
Investigator

Re: My data button won't turn on.

I've checked all those things and had a chat. Am being sent something within next 24 hrs which he hopes will fix it, so I must wait and see 

by
EE Community Support Team

Re: My data button won't turn on.

Let us know how you get on @Domesticatedpuf

by Domesticatedpuf Investigator
Investigator

Re: My data button won't turn on.

Will do! Nothing as yet, could be a while....

by
EE Community Support Team

Re: My data button won't turn on.

Fingers crossed not too long for you @Domesticatedpuf 🙂

by Domesticatedpuf Investigator
Investigator

Re: My data button won't turn on.

Finally spoke to someone at EE today, and an 18 min call sorted it. Had hoped not to have to spend money on getting an answer, but it's now working. Hurrah!

Thanks to people for trying to help.

by
EE Community Support Team

Re: My data button won't turn on.

Glad it's sorted, @Domesticatedpuf.

 

Thanks for letting us know. 😄

 

Chris

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