by Stevethebrickie Investigator
Investigator

My Samsung s7 only rings once and then goes silent

This happens quite randomly,rings once,then silent call keeps coming in with no divert to voicemail  grrr 

4 REPLIES 4
by Grand Master
Grand Master

Re: My Samsung s7 only rings once and then goes silent

Hi, 

 

Does this happen when you are connected to EE network or when connected to EE VOWIFI service? 

 

Thanks,




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by
EE Community Support Team

Re: My Samsung s7 only rings once and then goes silent

Hello there @Steventhebrickie

 

Is this the one area this happens in?

 

Does your voicemail work ok for you at other times?

 

Thanks, Leanne 🙂

by Stevethebrickie Investigator
Investigator

Re: My Samsung s7 only rings once and then goes silent

Hi Leanne
Had one call last night with one ring,phoned caller back,and she said it was ringing but didn't go through to voicemail.

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by
EE Employee

Re: My Samsung s7 only rings once and then goes silent

Hi @Stevethebrickie

 

Have you tried to back up your phone and perform a master reset to see if this assist?

 

Many thanks,

 

Lee

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