16-08-2017 02:26 PM
I have a Samsung Galaxy S6 Edge which has stopped charging when I plug it in I get the lightening strike over the battery on the black screen but it doesnt charge. I have done a soft reset, a hard reset, I've restored it to factory settings I have also tried numerous different plugs and leads and it is still not charging!? Any ideas? Thanks Kate
16-08-2017 03:53 PM
You are best off calling Samsung mobile support as you might need a new battery. If you are insured then you may want to contact them about repairs.