by swanny06

My Samsung Galaxy s6 won't charge.

I have a Samsung Galaxy S6 Edge which has stopped charging when I plug it in I get the lightening strike over the battery on the black screen but it doesnt charge. I have done a soft reset, a hard reset, I've restored it to factory settings I have also tried numerous different plugs and leads and it is still not charging!? Any ideas? Thanks Kate

by Grand Master
Grand Master

Re: My Samsung Galaxy s6 won't charge.



You are best off calling Samsung mobile support as you might need a new battery. If you are insured then you may want to contact them about repairs. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Jrobin30

Re: My Samsung Galaxy s6 won't charge.

I had the same problem I took it to be repaired expecting a new battery but it just needed a new fast charger 😊

EE Community Support Team

Re: My Samsung Galaxy s6 won't charge.

Thanks for helping @Jrobin30


Glad you got your problem sorted 🙂

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