by Chrisjon37 Investigator
Investigator

My S7 sound keeps cutting out in apps

I've had my S7 phone for about 3months and the music in play music and johnson bedtime apps keeps going silent after a few seconds.

 

It's really frustrating as these two apps are the two i use most!!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: My S7 sound keeps cutting out in apps

This maybe worth a chat with our technical team @Chrisjon37

 

Let us know what they say.

 

Cheers

 

Richard

 

🙂

9 REPLIES 9
by Grand Master
Grand Master

Re: My S7 sound keeps cutting out in apps

Hi, 

 

Play music is connected to the Internet (EE network or WiFi) so does this happen over just one or both. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Chrisjon37 Investigator
Investigator

Re: My S7 sound keeps cutting out in apps

I've just test over both wi fi and EE network and it happened on both!

by Grand Master
Grand Master

Re: My S7 sound keeps cutting out in apps

@Chrisjon37

 

Hi, 

 

Sorry I should have asked this also, are you using a bluetooth speaker? 

 

Have you also search google as there seems to be a few people posting about this issue with play music. 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Chrisjon37 Investigator
Investigator

Re: My S7 sound keeps cutting out in apps

Hi Northerner,

 

I haven't got a bluetooth speaker but i have got bluetooth in my car.

 

I have been on to a google search and i've tried a few things but nothing has worked!

by
EE Community Support Team

Re: My S7 sound keeps cutting out in apps

Hi @Chrisjon37

 

I know you have been given some great help already from @Northerner

 

Does this happen only with specific apps?

 

Have you got the latest updates of the apps downloaded?

 

Thanks

 

Richard

 

🙂

by Chrisjon37 Investigator
Investigator

Re: My S7 sound keeps cutting out in apps

Hi Richard, 

 

Yes its:

 

Johnsons bedtime app and

Google music

 

Both are up to date

 

Thanks

by
EE Community Support Team
Solution

Re: My S7 sound keeps cutting out in apps

This maybe worth a chat with our technical team @Chrisjon37

 

Let us know what they say.

 

Cheers

 

Richard

 

🙂

by Chrisjon37 Investigator
Investigator

Re: My S7 sound keeps cutting out in apps

How do i do that? I've just followed the link and it doesn't take me to the technical team. 

Read more
 

 

Thanks

by
EE Community Support Team

Re: My S7 sound keeps cutting out in apps

Good morning @Chrisjon37

 

Thanks for coming back to us.

 

If you click on the get in touch page here and select EE.

 

You will see an option for calling us or to chat to an agent when they are available.

 

Hope you get this sorted 🙂

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