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by Investigator
Investigator

My Mobile Phone cannot send or receive emails or connect to the Internet

My Mobile Phone cannot send or receive emails or connect to the Internet I topped up my account yesterday (after the site was down for several hours) and I tried phoning EE's 0800 number from my landline, but I'm still on hold after 30 minutes.

 

EE has no support email address.

 

How do I get my mobiel phone to work?

 

How do I contact EE?

 

1 SOLUTION

Accepted Solutions
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: My Mobile Phone cannot send or receive emails or connect to the Internet

Hi @gord323 

 

So you're on PAYG, have you tried toggling mobile data off/on on your phone? And rebooting it as well?

View solution in original post

4 REPLIES 4
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: My Mobile Phone cannot send or receive emails or connect to the Internet

Hi @gord323 

 

So you're on PAYG, have you tried toggling mobile data off/on on your phone? And rebooting it as well?

View solution in original post

Highlighted
by Investigator
Investigator

Re: My Mobile Phone cannot send or receive emails or connect to the Internet

I toggled everything I could including the wifi settings, which seemed to work.

 

It is now working as it should. Thanks.

Highlighted
by Investigator
Investigator

Re: My Mobile Phone cannot send or receive emails or connect to the Internet

But EE should really buck up its ideas on customer service.

 

I couldn't topup online on Sunday because their site was down for several hours.

 

Today I was on hold trying for 40 minutes to speak to someone on their 0800 number. And of course EE has no support email address.

 

It's a very poor way of behaving. EE has no respect at all for their customers. I'm going to change suppliers as soon as I can.

 

Highlighted
by
EE Community Support Team

Re: My Mobile Phone cannot send or receive emails or connect to the Internet

Hi @gord323,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear there was a queue to be connected when you called Customer Care.

 

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 

 

James

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