by BILLY23 Contributor
Contributor

My £1 talk & text pack has not renewed? Why?

My £1 talk & text pack has not renewed? Credit is ok. Why?

5 REPLIES 5
by
EE Community Support Team

Re: My £1 talk & text pack has not renewed? Why?

Hello there @BILLY23

 

Thanks for coming to the community.

 

What happens if you text TTP1 to 150?

 

Also if you text BALANCE to 150 what reply do you get?

 

Speak soon 🙂

My £1 talk & text pack has not renewed? Credit is ok. Why?

by BILLY23 Contributor
Contributor

Re: My £1 talk & text pack has not renewed? Why?

Hi Leanne T

I text TTP1 to 150 and got the following two replays.

1. I'm sorry, we are experiencing some problems and can't add your pack right now.

    Please try again later.

2. Your £1 Talk & Text Pack will be cancelled at the end of its 7 day period, or as soon as you use all of your allowances. After this standard UK calls will be 30p/min and texts 12p each. To get a different pack text ALL PACKS to 150 or login to My EE.

by
EE Community Support Team

Re: My £1 talk & text pack has not renewed? Why?

Morning @BILLY23

 

Thanks for trying this.

 

Did you manage to get this offer?

 

If not I would certainly suggest calling us and seeing what we can do for you.

 

Thanks, Leanne 🙂

by BILLY23 Contributor
Contributor

Re: My £1 talk & text pack has not renewed? Why?

Hi Leanne T

Thanks for your info. yesterday, which as you saw I text to 150 and got the replies as posted.

 

But low and behold my pack was renewed this morning and all is back to normal.

Regards

by
EE Community Support Team

Re: My £1 talk & text pack has not renewed? Why?

Great news @BILLY23

 

Thank you for coming back and letting me know 🙂

 

Have a lovely Sunday!

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