by Vixen75 Investigator
Investigator

Moisture sign but phone not been wet?

 
9 REPLIES 9
by Grand Master
Grand Master

Re: Moisture sign but phone not been wet?

Hi, 

 

Have you used it in a damp/humid environment? Gym? Steam? 

 

Make sure your power connector is dry.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Moisture sign but phone not been wet?

Hi and welcome to the community @Vixen75

 

Which moisture sign has been activated?

 

Does the above question apply to yourself?

 

Many thanks,

 

Lee

by Vixen75 Investigator
Investigator

Re: Moisture sign but phone not been wet?

It's does apply to myself. It shows on the top navigation bar on the left as a tear drop type symbol. Contacted EE who have suggested taking it into a shop. It did go off for a day or two then returned. My phone has not been wetter or submerged.

Thanks

Vicky



Sent from my Samsung Galaxy smartphone.
by Brilliant Contributor
Brilliant Contributor

Re: Moisture sign but phone not been wet?


@Vixen75 wrote:
It's does apply to myself. It shows on the top navigation bar on the left as a tear drop type symbol. Contacted EE who have suggested taking it into a shop. It did go off for a day or two then returned. My phone has not been wetter or submerged.

Thanks

Vicky



Sent from my Samsung Galaxy smartphone.

It doesn' matter if you got it wet or submerged.

 

It can go off in humidity.

 

Do you take your phone into the shower room when you have a shower or bath? This can trigger it.

 

Rain can if it drops on the right place.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: Moisture sign but phone not been wet?

Hi @Vixen 

 

What I mean by the above question is have you been in any damp humid enviroments?

 

Many thanks,

 

Lee

by Vixen75 Investigator
Investigator

Re: Moisture sign but phone not been wet?

Nope

Vicky





Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: Moisture sign but phone not been wet?

Hi @Vixen75

 

I would indeed pop to a store to have this looked into, we may need to send the phone away for you.

 

Many thanks,

 

Lee

by Vixen75 Investigator
Investigator

Re: Moisture sign but phone not been wet?

Ok. Thank you 😊



Sent from my Samsung Galaxy smartphone.
by Expert Contributor
Expert Contributor

Re: Moisture sign but phone not been wet?

It may also be a small speck of something conductive caught in the charger port. The handset will detect the short circuit and give you the message.

 

You could try turning off the phone. Use a small clean and dry paintbrush to gently clean the port. Do not be tempted to blow into the port as you'll be blowing warm humid air into it.

 

PS You'd be amazed how often glitter etc can get into a phone.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.