Hi, I have a Samsung galaxy s6 edge and my mobile data isn't allowing me to send messages on snapchat, however it works on Wi-Fi. If anyone has a solution, it would be much appreciated, thanks
Hello there @Edenrosenfield
Thanks for coming to the community.
Are you able to access other websites when using data?
Has this worked previously for you?
Thanks, Leanne 🙂
If you log into your My EE account how much data is showing remaining?
Has this worked in the past for you?
OK, thanks @Edenrosenfield.
Have you been able to do this on mobile data before?
Thanks for confirming, @Edenrosenfield.
Could you please try deleting the app and re-downloading it?
Thanks for trying that, @Edenrosenfield
Are you on an EE contract or pay as you go?
I am on pay as you go
Thanks for finding that out, @Edenrosenfield. 🙂
I recommend speaking to our technical support team.
They will be able to run through some more troubleshooting and try and get to the bottom of this problem for you.
Please come back and let us know how you get on.
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