by Edenrosenfield Investigator
Investigator

Mobile data isn't allowing me to send texts on snapchat, please help

Hi, I have a Samsung galaxy s6 edge and my mobile data isn't allowing me to send messages on snapchat, however it works on Wi-Fi. If anyone has a solution, it would be much appreciated, thanks

13 REPLIES 13
by
EE Community Support Team

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Hello there @Edenrosenfield

 

Thanks for coming to the community.

 

Are you able to access other websites when using data?

 

Has this worked previously for you?

 

Thanks, Leanne 🙂

by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Yes i can, as far as i know, it's just snapchat that doesn't fully work.
by
EE Community Support Team

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Thanks @Edenrosenfield

 

If you log into your My EE account how much data is showing remaining?

 

Has this worked in the past for you?

 

Thanks, Leanne.

by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

It says 471MB left
by
EE Community Support Team

Re: Mobile data isn't allowing me to send texts on snapchat, please help

OK, thanks @Edenrosenfield.

 

Have you been able to do this on mobile data before?

 

Chris

 

 

by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Yes i have and about 3 months ago it stopped working
by
EE Community Support Team

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Thanks for confirming, @Edenrosenfield.

 

Could you please try deleting the app and re-downloading it?

 

Thanks

 

Chris

by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

No luck with that one
by
EE Community Support Team

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Thanks for trying that, @Edenrosenfield

 

I'm stumped.

 

Are you on an EE contract or pay as you go?

 

Chris

by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

I'll find out if I'm on co tract or pay as you go
by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

I am on pay as you go 

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by
EE Community Support Team

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Thanks for finding that out, @Edenrosenfield. 🙂

 

I recommend speaking to our technical support team.

 

They will be able to run through some more troubleshooting and try and get to the bottom of this problem for you.

 

Please come back and let us know how you get on.

 

Thanks.

 

Chris

by Edenrosenfield Investigator
Investigator

Re: Mobile data isn't allowing me to send texts on snapchat, please help

Ok thankyou

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