by houdini2010 Investigator
Investigator

Mate 20 pro and emui 9.1

My mate 20 pro is showing emui 9.1 as available in hicare but no download in settings,is this an EE problem.

8 REPLIES 8
by Grand Master
Grand Master

Re: Mate 20 pro and emui 9.1

Hi @houdini2010 

 

Try downloading via WiFi. 

 

Any updates will need to be checked by EE so it maybe available for SIM free devices, but not carrier supplied devices. Once available your device will tell you it's ready to download.

 

Thanks

 




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by houdini2010 Investigator
Investigator

Re: Mate 20 pro and emui 9.1

Tried over wi-fi and phone supposed to be carrier free with EE SIM but no avail. 

Just have to keep trying I guess.👍

by houdini2010 Investigator
Investigator

Re: Mate 20 pro and emui 9.1


Tried over wi-fi and phone supposed to be carrier free with EE SIM but no avail. 

Just have to keep trying I guess.

by houdini2010 Investigator
Investigator

Re: Mate 20 pro and emui 9.1

Just had the email from EE hoping that I had my query answered, I'm very grateful for the help from community members but it seems it's an EE problem.

According to XDA forums there's a lot of EE members waiting so come on EE.

Highlighted
by
EE Community Support Team

Re: Mate 20 pro and emui 9.1

Hi @houdini2010,

 

Welcome to the EE Community.

 

You'll receive an automatic notification on your phone as soon as Huawei make the update available for your particular device.

 

Thanks

 

James

by smoothasf
New Member

Re: Mate 20 pro and emui 9.1

It's August why haven't EE released this update yet? Everyone else has had it for ages and you can't pass the buck and say as soon as its available for your device because its been available for ages now. 

by Grand Master
Grand Master

Re: Mate 20 pro and emui 9.1

@smoothasf   As soon a Huawei make the version that EE are happy with you’ll get it. 

by Skilled Contributor
Skilled Contributor

Re: Mate 20 pro and emui 9.1

It worries me that its now almost towards end of August and Mate 20 Pro still has no security updates since April 2019 let alone the  emui 9.1 interface.

 

A family Samsung s10 5g has just received the august security update and this is a much less widely available phone.

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