by Sammyja89
Explorer

MM: phone not allowed for voice

Hiya, hoping someone can help me. Back ground is that I had a brand new s8, got damaged and beyond repair so used insurance and EE sent me a refurbished phone, this was about 2 months or so ago. I've had no issues up until the last 2 days where I've been getting the message "phone not allowed for voice" and isn't connected to a network, nor will it give me options to connect to one. I also cant receive messages etc nor use internet unless I'm on wifi. HELP!!
4 REPLIES 4
by Grand Master
Grand Master

Re: MM: phone not allowed for voice

@Sammyja89   Your going to have to call customer services about this.  

 

by
EE Community Support Team

Re: MM: phone not allowed for voice

Hi @Sammyja89.

 

Welcome to the community.

 

As @Chris_B has mentioned, our Mobile Care team will be able to help you with this.

 

Let us know how you get on after getting in touch.

 

Jon

 

 

by Sammyja89
Explorer

Re: MM: phone not allowed for voice

I rang up and they said it had been blacklisted. Also likely that someone had entered a wrong digit when having theirs blocked or whatever. Had to go into car phone warehouse to sort it and got a new phone coming. Thanks for your help
by
EE Community Support Team

Re: MM: phone not allowed for voice

Thanks for letting us know you're getting it sorted @Sammyja89 🙂

 

Feel free to come back to the community any time.

 

Jon

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